Ignore, Delete, Escalate: Sunday Times Podcast Interview of Steven Williams Regarding Facebook Litigation

Danny Fortson, West Coast Correspondent for The Sunday Times, published a podcast—Ignore, Delete, Escalate—regarding Facebook’s use of content moderators. The podcast touched upon the Firm’s ongoing Facebook content moderators’ safe workplace litigation and featured an interview with, among others, Firm partner Steven Williams.

Facebook users post millions of videos and images daily. Some users post content depicting child sexual abuse, rape, torture, bestiality, beheadings, suicide, and murder. To maintain a sanitized platform, maximize its profits, and enhance its public image, Facebook relies on “content moderators” to view these posts and remove any that violate the company’s terms of use. The suit alleges that plaintiffs’ prospective class witnessed thousands of acts of extreme and graphic violence while working as content moderators on behalf of Facebook. As a result of this exposure, the complaint alleges, they developed and suffer from significant psychological trauma and post-traumatic stress disorder, including symptoms of fatigue, insomnia, and social anxiety.

The suit—Selena Scola, Erin Elder, and Gabriel Ramos v. Facebook, Inc.—seeks damages, declaratory, injunctive and other equitable relief to protect the interests of Plaintiffs and the Class, including an order requiring Facebook to establish a fund to maintain a program for content moderators to receive ongoing medical monitoring and testing, and any necessary medical and psychiatric treatment, until determination is made that their psychological trauma is no longer a threat to their health.